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What are the mattress dimensions and weights?
To check the size, weight, and shipping dimensions of your mattress, refer to the Dimensions & Weight section near the bottom of th... Read More
Mon, 26 Oct, 2020 at 12:16 PM
Do your mattresses or pillows have any off-gassing?
Most customers experience no off-gassing — the faint odour that can occur following the unboxing of a new mattress or pillow. However, ... Read More
Tue, 6 Oct, 2020 at 3:38 PM
If my mattress is too firm or too soft, will you ship me a free topper?
Novosbed orders Yes. The free Comfort+ kit is available to order after you've slept on your mattress for 30 nights. It comes in e... Read More
Tue, 6 Oct, 2020 at 4:10 PM
I'm a warm sleeper. How can I stay cool?
We've designed our mattresses with your comfort and cooling in mind. But if you tend to be a warm sleeper, here's what you c... Read More
Tue, 6 Oct, 2020 at 4:25 PM
My mattress became firmer the day after I unboxed it. Is this normal?
Yes, this is common to all compressed mattresses. The foam layers need about 24–48 hours to fully expand and settle, during which the m... Read More
Tue, 6 Oct, 2020 at 4:47 PM
There’s a hump in my mattress. What should I do?
A noticeable hump in your mattress can be related to one of three separate issues:   1. Your mattress is only getting broken in where ... Read More
Tue, 13 Oct, 2020 at 4:19 PM
What materials are used in your mattresses?
Our mattresses are built with materials specifically for the needs and comfort preferences of Canadian sleepers. To learn more about th... Read More
Tue, 3 Nov, 2020 at 10:15 AM
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