You can return your mattress anytime between nights 30 and 120 of your sleep trial. (Or between nights 60 and 120 for Novosbed.) 

Here's how it works:

  1. Inspect the mattress for burns, cuts, tears, spots, or stains. Please launder or spot clean the cover if necessary (refer to cleaning instructions on the manufacturing tag) to ensure the mattress is in donatable condition to our local charity partners.
  2. Start the return process using one of these options: 
    • Login to My Account to upload your photos and reason for return.
    • Email us your return request (with your order number in the subject line), and we will reply with instructions.
    • Call or chat with our customer care team, and we will email you instructions.
  3. We will schedule the mattress pickup after your photos have been received and approved and we've confirmed your address and availability. 
  4. Wrap your mattress in plastic for pickup day. You can reuse the plastic it arrived in, or purchase an inexpensive plastic mattress bag from a hardware store or rental van company. Plastic sheeting for painting also works well. Our pickup partner will require the mattress to be on the ground level, either inside by the door or on your front step on the day of pickup. If you live in an apartment with an elevator, please book the service elevator if required by your building. 
  5. We will give you a full refund on the mattress once picked up and removed from your home. If you are also returning a foundation, any applicable return fees will be removed from the refund.

The return timeline can vary depending on your location and what local services are available. We have an excellent network of charity partners and services, and most return timelines are only limited by how quickly we hear from you. 

You can return your mattress anytime between nights 30 and 120 of your sleep trial. 

Here's how it works:

  1. Inspect the mattress for burns, cuts, tears, spots, or stains. Please launder or spot clean the cover if necessary (refer to cleaning instructions on the manufacturing tag) to ensure the mattress is in donatable condition to our local charity partners.
  2. Start the return process using one of these options: 
    • Login to My Account to upload your photos and reason for return.
    • Email us your return request (with your order number in the subject line), and we will reply with instructions.
    • Call or chat with our customer care team, and we will email you instructions.
  3. We will schedule the mattress pickup after your photos have been received and approved and we've confirmed your address and availability. 
  4. Wrap your mattress in plastic for pickup day. You can reuse the plastic it arrived in, or purchase an inexpensive plastic mattress bag from a hardware store or rental van company. Plastic sheeting for painting also works well. Our pickup partner will require the mattress to be on the ground level, either inside by the door or on your front step on the day of pickup. If you live in an apartment with an elevator, please book the service elevator if required by your building. 
  5. We will give you a full refund on the mattress once picked up and removed from your home. If you are also returning a foundation, any applicable return fees will be removed from the refund.

The return timeline can vary depending on your location and what local services are available. We have an excellent network of charity partners and services, and most return timelines are only limited by how quickly we hear from you. 

You can return your mattress anytime between nights 30 and 120 of your sleep trial. 

Here's how it works:

  1. Inspect the mattress for burns, cuts, tears, spots, or stains. Please launder or spot clean the cover if necessary (refer to cleaning instructions on the manufacturing tag) to ensure the mattress is in donatable condition to our local charity partners.
  2. Start the return process using one of these options: 
    • Login to My Account to upload your photos and reason for return.
    • Email us your return request (with your order number in the subject line), and we will reply with instructions.
    • Call or chat with our customer care team, and we will email you instructions.
  3. We will schedule the mattress pickup after your photos have been received and approved and we've confirmed your address and availability. 
  4. Wrap your mattress in plastic for pickup day. You can reuse the plastic it arrived in, or purchase an inexpensive plastic mattress bag from a hardware store or rental van company. Plastic sheeting for painting also works well. Our pickup partner will require the mattress to be on the ground level, either inside by the door or on your front step on the day of pickup. If you live in an apartment with an elevator, please book the service elevator if required by your building. 
  5. We will give you a full refund on the mattress once picked up and removed from your home. If you are also returning a foundation, any applicable return fees will be removed from the refund.

The return timeline can vary depending on your location and what local services are available. We have an excellent network of charity partners and services, and most return timelines are only limited by how quickly we hear from you. 

You can return your mattress anytime between nights 30 and 120 of your sleep trial. 

Here's how it works:

  1. Inspect the mattress for burns, cuts, tears, spots, or stains. Please launder or spot clean the cover if necessary (refer to cleaning instructions on the manufacturing tag) to ensure the mattress is in donatable condition to our local charity partners.
  2. Start the return process using one of these options: 
    • Login to My Account to upload your photos and reason for return.
    • Email us your return request (with your order number in the subject line), and we will reply with instructions.
    • Call or chat with our customer care team, and we will email you instructions.
  3. We will schedule the mattress pickup after your photos have been received and approved and we've confirmed your address and availability. 
  4. Wrap your mattress in plastic for pickup day. You can reuse the plastic it arrived in, or purchase an inexpensive plastic mattress bag from a hardware store or rental van company. Plastic sheeting for painting also works well. Our pickup partner will require the mattress to be on the ground level, either inside by the door or on your front step on the day of pickup. If you live in an apartment with an elevator, please book the service elevator if required by your building. 
  5. We will give you a full refund on the mattress once picked up and removed from your home. If you are also returning a foundation, any applicable return fees will be removed from the refund.

The return timeline can vary depending on your location and what local services are available. We have an excellent network of charity partners and services, and most return timelines are only limited by how quickly we hear from you. 

You can return your mattress anytime between nights 30 and 120 of your sleep trial. 

Here's how it works:

  1. Inspect the mattress for burns, cuts, tears, spots, or stains. Please launder or spot clean the cover if necessary (refer to cleaning instructions on the manufacturing tag) to ensure the mattress is in donatable condition to our local charity partners.
  2. Start the return process using one of these options: 
    • Login to My Account to upload your photos and reason for return.
    • Email us your return request (with your order number in the subject line), and we will reply with instructions.
    • Call or chat with our customer care team, and we will email you instructions.
  3. We will schedule the mattress pickup after your photos have been received and approved and we've confirmed your address and availability. 
  4. Wrap your mattress in plastic for pickup day. You can reuse the plastic it arrived in, or purchase an inexpensive plastic mattress bag from a hardware store or rental van company. Plastic sheeting for painting also works well. Our pickup partner will require the mattress to be on the ground level, either inside by the door or on your front step on the day of pickup. If you live in an apartment with an elevator, please book the service elevator if required by your building. 
  5. We will give you a full refund on the mattress once picked up and removed from your home. If you are also returning a foundation, any applicable return fees will be removed from the refund.

The return timeline can vary depending on your location and what local services are available. We have an excellent network of charity partners and services, and most return timelines are only limited by how quickly we hear from you. 

You can return your mattress anytime between nights 60 and 120 of your sleep trial. 

Here's how it works:

  1. Inspect the mattress for burns, cuts, tears, spots, or stains. Please launder or spot clean the cover if necessary (refer to cleaning instructions on the manufacturing tag) to ensure the mattress is in donatable condition to our local charity partners.
  2. Start the return process using one of these options: 
    • Login to My Account to upload your photos and reason for return.
    • Email us your return request (with your order number in the subject line), and we will reply with instructions.
    • Call or chat with our customer care team, and we will email you instructions.
  3. We will schedule the mattress pickup after your photos have been received and approved and we've confirmed your address and availability. 
  4. Wrap your mattress in plastic for pickup day. You can reuse the plastic it arrived in, or purchase an inexpensive plastic mattress bag from a hardware store or rental van company. Plastic sheeting for painting also works well. Our pickup partner will require the mattress to be on the ground level, either inside by the door or on your front step on the day of pickup. If you live in an apartment with an elevator, please book the service elevator if required by your building. 
  5. We will give you a full refund on the mattress once picked up and removed from your home. If you are also returning a foundation, any applicable return fees will be removed from the refund.

The return timeline can vary depending on your location and what local services are available. We have an excellent network of charity partners and services, and most return timelines are only limited by how quickly we hear from you. 

You can return your mattress anytime between nights 30 and 120 of your sleep trial. 

Here's how it works:

  1. Inspect the mattress for burns, cuts, tears, spots, or stains. Please launder or spot clean the cover if necessary (refer to cleaning instructions on the manufacturing tag) to ensure the mattress is in donatable condition to our local charity partners.
  2. Start the return process using one of these options: 
    • Login to My Account to upload your photos and reason for return.
    • Email us your return request (with your order number in the subject line), and we will reply with instructions.
    • Call or chat with our customer care team, and we will email you instructions.
  3. We will schedule the mattress pickup after your photos have been received and approved and we've confirmed your address and availability. 
  4. Wrap your mattress in plastic for pickup day. You can reuse the plastic it arrived in, or purchase an inexpensive plastic mattress bag from a hardware store or rental van company. Plastic sheeting for painting also works well. Our pickup partner will require the mattress to be on the ground level, either inside by the door or on your front step on the day of pickup. If you live in an apartment with an elevator, please book the service elevator if required by your building. 
  5. We will give you a full refund on the mattress once picked up and removed from your home. If you are also returning a foundation, any applicable return fees will be removed from the refund.

The return timeline can vary depending on your location and what local services are available. We have an excellent network of charity partners and services, and most return timelines are only limited by how quickly we hear from you.